This document is a general template and does not constitute legal advice. You should obtain independent legal advice to ensure these terms are appropriate for your circumstances.
This Privacy Policy explains how FYM Partners LLC and the broader FYM group ("FYM", "we", "us") collect, use, and share personal data when you access the FYM LaunchPlatform, engage us for consulting, or contact our team. By using our services you consent to the practices described below.
We collect account profile information (names, business details, login credentials), contact information (emails, phone numbers, addresses), payment references, Know Your Customer (KYC) documents or identity files where compliance requires it, and usage data (log files, device data, browsing behavior, cookies, analytics events). We also collect support correspondence and responses to surveys.
We process personal data to deliver and bill for services, manage your account, verify identity, detect fraud or abuse, comply with regulatory requirements, send operational communications, provide updates about FYM services, and analyze usage trends to improve our platform.
Depending on the jurisdiction, processing is based on your consent, fulfillment of a contract, legitimate interests in running our business, or compliance with legal obligations such as anti-money laundering, tax reporting, or regulatory inquiries.
We share data within FYM group entities (including FYM Partners II (Pty) Ltd), with vetted service providers such as cloud hosting vendors, email delivery services, analytics providers, payment processors, banking/KYC partners, and professional advisers. We may disclose data during corporate transactions or when required by law, regulation, subpoenas, or government requests.
We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Retention periods vary based on contractual commitments, regulatory requirements, and operational needs. When data is no longer needed, we securely delete or anonymize it.
FYM operates in the United States, South Africa, and other jurisdictions. When we transfer personal data across borders we use appropriate safeguards such as contractual protections, intra-group agreements, and reliance on lawful transfer mechanisms recognized by applicable laws.
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data. You may object to processing based on legitimate interests and unsubscribe from marketing emails at any time. To exercise rights or raise privacy questions, contact support@fymafrica.com.
We use cookies and similar technologies to remember preferences, maintain sessions, analyze traffic, and measure marketing effectiveness. Refer to our Cookie & Tracking Policy for details on the categories of cookies and how to manage your choices.
FYM services are not directed to children under 18. If we learn that we have collected information from a minor without appropriate consent we will delete it promptly.
Privacy questions or complaints may be directed to support@fymafrica.com. We will respond in accordance with applicable law.
Last updated: May 10, 2024